Medhost Remote Support

  • Medhost will only run on Internet Explorer. It will not work with Chrome or Firefox.
  • Connect to Sweetwater Hospital Association VPN. Medhost Viewer will not work unless you are connected to our VPN.
  • You will have to create a shortcut on your desktop to run the 32 bit version of Internet Explorer:
    • RIGHT click anywhere on your desktop. Choose New, then Shortcut.
      In the box “Type the location of the item”, type in the following (you can copy/paste this next line):
      “C:\Program Files (x86)\Internet Explorer\iexplore.exe”
      Click Next. Type Medhost Viewer in the box and click Finish.
      This will create the icon on the desktop called Medhost Viewer.
  • Make sure that you are running this site in Compatibility Mode. To set this site to compatibility mode:
    • When Internet Explorer is open, hold the ALT key and hit T. This will bring up the Tools menu.
    • Choose Compatibility View Settings. When the window opens, the site URL will be at the top. Click the ADD button at the right to add it to the compatibility view list.
    • Click OK at the bottom of the window. The page will reload.
  • Click the Medhost Viewer icon on your desktop you created. Log in using your credentials.