One support person may be present at all times, at the patient’s request, unless their presence infringes on the rights of others or is medically or therapeutically contraindicated (i.e. patient suspected or confirmed of COVID-19). Exceptions to the posted Visitation Guidelines are at the discretion of the nursing staff and by physician order.

  • Posted visitation hours:
    • 9:30 – 10:00am
    • 1:00 – 1:30am
    • 5:00 – 5:30am
    • 9:00 – 9:30pm


  • Support persons and visitors are not allowed to lay in the patient beds with the patient.
  • The appointment of the support person by the patient may change over time.
  • The appointment of the support person may be rescinded by the patient at any time.
  • Work out a plan of who will stay with the patient and how long each visit will be, if the support person role will be rotated between multiple people.
  • Remain in the room as long as you can before changing sitting partners, as frequent trips through the ICU could disturb the other patients and may interfere with other nursing care.
  • Be aware there may be emergency situations in which the nursing staff or physician asks you to step into the lobby, even if you are the designated support person. Alternate visitation times may be arranged in the case regular visitation is interrupted.
  • Please utilize the phone in the ICU Waiting Area for calls concerning the patient. The ICU Waiting Area phone number is 865-213-8239. Do not have family members and friends call into the main ICU as this is disruptive to patient care.  The designated support person may call 865-213-8501 to check on the patient.  No information will be given to anyone other than the designated support person. 
  • The patient/family/support person will be given both verbal and written information regarding Visitation Guidelines at the time of admission. It is also available throughout the stay in the Patient Room Handbook and in the ICU Waiting Area.


  • Children under the age of 12 must be accompanied by an adult at all times.
  • It’s important to wash your hands before entering and exiting a patient’s room.
  • Bring reading material, etc. for yourself to help pass the time when the patient is asleep or unable to talk.
  • The nursing staff will attempt to schedule meals, procedures, and treatments at times other than general visitation hours.
  • Members of the clergy will be allowed to visit at the patient’s request.
  • We highly suggest no live flowers for any ICU patients. 
  • All of the patient’s valuables need to be taken home prior to admission.