Information Systems Contact Information

Email: support@sweetwaterhospital.org
Telephone: 865-213-8225
Fax: 865-213-8483

Provider Links and Information

Chartlink
IDocView
Medhost
Remote App/Web Portal/OBTV
AnyConnectVPN

AnyConnect Install Notes
1. Uninstall or pause any antivirus you may have installed.
2. Find the AnyConnect download and open it.
3. Click Select All one time to unselect everything.
4. Click Diagnostic and Reporting tool to unselect it.
5. Click Core & VPN only. Make sure it is the only option checked. Click install Selected.
6. The program will install. When finished, reenable your antivirus.

TeamViewer

TeamViewer Quick Support: To download the TeamViewer Quick Support program, click this link. The download will begin. When finished, click the download to open it.
Click “I have read and accept the terms and conditions of the EULA and DPA.
Click I Agree.
Wait a few seconds and the QuickSupport window will open. Give the IT support person the Session code number when asked for it.
When finished, you can close the program by clicking the X at the top right of the window.

Tell the IT support person “Your ID” and “Password” numbers. From that point, the Information Systems support person will be able to control your mouse and keyboard to provide remote support on your pc.

IMPC

To download the IMPC Remote program, click the picture below:
The download will begin. After the program is downloaded, click the Run button at the bottom of your browser.
Once you run the program, you will see a window like this:

Tell the IT support person “Your ID” and “Password” numbers. From that point, the Information Systems support person will be able to control your mouse and keyboard to provide remote support on your pc.
For IT technician: imPCRemote Instant Admin

Webmail Support

NOTE: You must contact the IT department for your username and password to access Webmail. There are 2 ways you can access your Sweetwater Hospital Email outside of the Hospital.

  1. Use this website. Click the SHA logo or the Home button menu on the main front page. At the very bottom of the
    main page, there is a link “Webmail Access”. Click that link to open the Webmail login page.
  2. You can use a browser and enter the address to go directly to the Webmail login page. Open your web browser.
    At the address bar at the top of the browser, enter the following address and click “Go” or hit Enter:

https://securemail.cpsi-mis.com/

  • Enter your full email address in the Name field (IE: janeuser@sweetwaterhospital.org)
  • Enter your password in the Password field.
  • Click the Login button. This will take you to the Webmail page:
  • You can use the Webmail interface just like you would use Microsoft Outlook.
  • You can choose Inbox, Drafts, Sent or Trash by selecting the dropdown box at the top left or the left menu pane.
  • Help is available by clicking the blue Question Mark icon at the top of the Email window.