Information Systems Contact Information
Email: it@sweetwaterhospital.org
Telephone: 865-213-8200. Tell operator who you are and you need to talk to IT support.
Remote using Cisco AnyConnect
If you are needing remote access, go to your direct supervisor for permission. Once permission has been giving, please contact IT via email above or by putting in a help desk ticket.
TeamViewer
TeamViewer Quick Support: To download the TeamViewer Quick Support program, click this link or click the picture of TeamViewer below. The download will begin. When finished, click the download to open it.
Click “I have read and accept the terms and conditions of the EULA and DPA.
Click I Agree.
Wait a few seconds and the QuickSupport window will open. Give the IT support person the Session code number when asked for it.
When finished, you can close the program by clicking the X at the top right of the window.
Tell the IT support person “Your ID” and “Password” numbers. From that point, the Information Systems support person will be able to control your mouse and keyboard to provide remote support on your pc.
Quick Assist
To download the Quick Assist application, click the title "Quick Assist". Once downloaded, open the application by typing in your search bar Quick Assist. After the application loads, you will select the option called "Get Help". The IT technician will have a code that you enter to start a remote session.
Exchange Email Via Web Support
NOTE: You must contact the IT department for your username and password to access Exchange email via web browser.